SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived after 27 days
The glasses are a bit small for my head, but they do have polarization and are as described (-0.5 myopia)
very beautiful, buy them don't think twice
Better than zeiss lenses in terms of darkening and blue light filtering. For eye comfort, much better than my zeiss photofusion x + duravision platinum.
Very good! !
Very good, they fit me perfectly, I just received them.
The blue light of the LCD monitors does not turn off. But a yellowish tint appears in natural lighting. The glasses are cheap. It's not a big deal to wear them out in a couple of months. They can be dropped on the asphalt from the third floor. They can be given to the child for "learning" And when they become unusable (or lost) - order new ones. Already taken the sixth one. A common problem is that the frame mount to the lens holder comes apart. The applicator often falls apart. Easily lost. Under slight pressure, the angle between the glass and the frame stretches, causing them to sit crookedly. The bolt securing the showerheads weakens quickly, causing them to open too easily. The design does not include springs. And good. I couldn't find a better option for prescription glasses. The packaging is excellent, all six items arrived in perfect condition within a week to ten days (SPb).
Thank you for accommodating both sides as expected. I would like to place another order.
Good glasses. I'm already ordering my fourth pair from this store.
Ok
They arrived quickly and with the formula I sent. excellent service. Since my formula is different from the one they have published, I had to pay extra, but it was an excellent purchase.
Very good product. I do not regret having purchased, the description and image are accurate to the product's appearance. I am happy with my purchase.
Superb quality frame, stylishly designed. Well packed, certainly i'll be backed to pick 1 more before the stock is cleared off.
Very good i will use again
Arrived extremely quickly. Very helpful and approachable seller! He made it according to the Hungarian medical prescription with 100% accuracy. ! I am very satisfied. Thank you very much.
everything perfect the second time I buy
All good.
Excellent quality, the lenses are very high-quality and everything was followed according to the prescription -1.75, buy with confidence.
Thank you. Excellent glasses. This is my third order.
Product corresponds to what was offered by the seller.
The color wasn't too flashy and was nice.
Everything arrived well.
Glasses of excellent quality. Manufactured exactly according to the prescription. Thank you to the seller! I recommend the seller and the product!
it arrived well at my home.
It's my second order and it's worth much more than the seller is asking. Recommended 💪
Good
excellent!
I liked these photochromic glasses, I also like the frame but I don't know their durability since I just received them. The glasses are well made with the optometric prescription and I see perfectly. I like the photochromic effect. For the price they have and being graduated with my optometric prescription, I can give them the highest score. Although I also got another frame in other acetate glasses and I like it even more than this metallic one.
This is the second time I order from here with a prescription. Everything is just super, like second eyes! I recommend it! The seller explains everything well.
normal quality.
I successfully replaced the lenses from the broken frame to the new one. Everything fit perfectly! Thank you.
filters blue light but design a bit different from what I had in mind
Product according to. on the description. The quality is very good. Glass lenses. I recommend
very good quality
I am very satisfied
The frame and prescription is precise as usual
I am extremely satisfied - the quality is really great, also the lens are very clear and spot on for my prescription. I can only highly recommend this seller!
Everything correct
Very good quality
Very good. I'm satisfied
Weak packaging arrived with a glass out of place, this shipment needed bubble wrap for protection.
Arrived without delays, packaging is good, bought for frames for other lenses, frames for lenses are collapsible, glasses fit perfectly on the face
accurate
This is the second time I order these glasses. This time some crooked ones arrived. I'm afraid to level it, the glass starts to crack.
Very nice. Recommended.
Very good quality 👍
Everything is correct...
Super, thank you very much.
The glasses are fine.
Nice product