SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! ! !
Kinda foggy but works!
Ok
The glasses are nice looking but unobstrusive, i will use them at work for pc work to protect my eyes from the blue light.
Pretty good, my head is big so it was very slightly small but it looks good
Arrived earlier than expected, perfect and very pretty.
These glasses look exactly like sachis from goodnight punpun glasses 😭 😭 Didnt even think of her when buying but after i saw myself in the mirror i literally thought omg i look like sachi omggggggg
Great nearly just fits a petite face! :d
Class wee glass its not my first purchase and won’t be the last as all my friends ask me to order more 💞 Thank you!!! Highly recommend this glasses!
comfortable and look good.
Very cute! They're a bit flimsy to be honest but i love them they're good quality (besides the flimsiness) and they're good at protecting my eyes from blue light!! (*´∇`)ノ
They arrived super well.
The truth is that I had high expectations but I was really pleasantly surprised! The glasses are completely transparent and do not cause a change in the color of the colors seen on the screen. They probably protect the optical field which is invisible to the eye but important to block. Anyway, when I use glasses, looking at the screen no longer strains my eyes!
Good quality, blocked blue light. Used for a costume and was complimented on them
It's a good product, but it took a while to arrive, which I didn't like. However, everything else was perfect.
This is the second time I order these glasses, and both are very comfortable. They are light even though they feel slightly fragile, but I accidentally sat on them once and nothing happened to them HAHA they are beautiful.
Even though my face is small, I was worried that it would look tight with glasses on, but it doesn't seem to be the case. It's just thin and not too long, but it seems fine for taking pictures. The blue light blocking is definitely good, but it's completely plastic.
It's a quality worth over 30,000 won. I'm satisfied.
Idk what to say they are very good!
Stylish, light, and comfortable - great view and quality. Great glasses for everyday use! Thanks!!!!!! !
It’s blue, the lighting isn’t doing justice…i love ittt
They do block blue light and are very pretty. Thank you.
They didn't send what i ordered. They sent a different model and color, but they did refund my money.