SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glasses are very beautiful.
The four models are very beautiful and look stylish. They match all types of styles, from casual to formal. My favorite is the purple with lilac.
Recommended size for people with small faces or women
It's useful.
Good packaging, nice quality but a bit small for my face. But overall it’s a very good buy. I will recommend and be buying another product from this brand.
Hello 👋 An excellent product, arrived with a significant delay, but most importantly I highly recommend it for its quality and price.
Nice 👍🏻 This will be great for children, for adult if you have small face it will fit
Quality of the glasses is an 8 out of 10 and they perform well for blue light.
Great products, i like this brand will reorder new
Good
Good glasses, they work.
Worse, it's really good, has a good blue light blockage, you wear the glasses and it really doesn't tire your eyes.
It took a long time to arrive, but it arrived as expected. I really liked the product.
The material is not the best, but it is good.
Very good lens, unfortunately the frame doesn't fit me well, but the item looks of good quality.
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Beautiful colour and comfortable
The product arrived well packaged and on time, the frames are light and sophisticated, I recommend it.
Good product
I have already bought quite a few, they are very good and of quality, plus the models look nice, I recommend 💯
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very good
Light, cheap, the lint sticks to the glass very quickly, a cloth does not help. The glasses themselves are comfortable to wear, not crooked, and convenient for working on a computer or phone.
Great product
These are fantastic - lovely colour and so comfortable - am going to buy another
Everything arrived perfectly. The colors are beautiful. I haven't tested it yet to see the product's efficiency. I recommend.
The anti-blue light filter really works; the difference in colors on the screen is noticeable when using the glasses. If you are thinking of buying glasses from Fozoco, buy this one from Zenottic which is the same or even better, at a much more affordable price even considering shipping and taxes. The only thing that might be a bit challenging is that if you have a large head, the glasses will seem small because the frame is small, but it's an ideal size for people of short or medium height.
Great glasses for overnight work especially with laptop
I am extremely satisfied with this product. It's of extremely solid quality. Recommended!
Good order.
It seems like it's for women. The width is a bit small.
nice frames for a 10-year-old child, just right in size with a little room to grow, the price for four is less than ours in optics for one.
The best eyeglass frame I've ever made. 👌🏼 👌🏼 Lightweight, elegant and stylish, and the colors are beautiful, suitable for various tastes. This is the second time I order it. 👍🏼 🤗
Everything is done well, they do their job. I recommend purchasing.
I found the material quality to be very good, without scratches, and the lens also without scratches has great sharpness. It's well worth the price!
excellent product
Excellent, they work very well.
Very good.
The glasses are of good quality and do help to reduce the blue light from the computer. The shipping was fast and communication with the seller was not necessary. Bring a case to store them and their pendants.
The frame is a bit thick; it doesn't show much in photos but they are quite thick.
Delivery arrives in 5 days. The finish is good. The glasses' temple connection is thick due to the spring, but other than that, it's okay with a low nose pad.
Nice lenses, the part where it bends from experience I can say that after a year it gets damaged and you have to change it, but on the other hand it seems to be of good quality.