SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't believe this one either these glasses came to me they were not broke or used and they are exactly what i ordered blew my mind and yes fellas and ladies they are worth the money
Good quality glasses.
Good for the price
They arrived on time and as described.
Regular
Great product! Fast delivery, just as described and pictured. I will buy more from this seller for sure!
On time
For the money these cost they're spectacular they're big enough, and they look just like safety glasses. So that's what i use them for in their lightweight, very, very easy to wear all day without Digging in your nose or ears highly recommend it's a great seller. By the way, it's nice for a change to get a seller who does what they say they're going to do
very good
Quick shipping! Item exactly as described! Actually, glass work is better than more expensive lenses. Very pleasant suprise. Great quality.
Very good and comfortable. I recommend.
Comfortable, a little wide, but you can bend the temples in.
Perfect
Fast and hassle-free delivery. Product consistent with the offer.
Super quality and amazing
I really didn’t hold out much hope that they would work as well as they said. But i was extremely surprised & impressed that i didn’t even need to carry reading glasses! I just wished that they were in a larger & more stylish frame, i’d love them even more if they had pilots frames slightly larger in the lens.
Very nice. Large viewing area.
Just as ordersed
Perfect
Ok
Not sure about these. They make my eyes huge. I can see fine with them thou.
These are very nice to have for reading.
Great
I'm very satisfied with the glasses!
Well my glasses finally got here, i bought one of these pairs before so i decided to buy another one cuz they broke, now these glasses are well worth the money they're not very expensive and they do a good job
Light, comfortable, sit well on my nose
Good to use when reading
EXCELLENT PRODUCT. VERY FAST
I haven't tried it, but it looks good, we'll see when we try it.
A very good price
Good
as expected
correspond satisfied delivered in a case
I love the glasses they are the best glasses 🕶️ I ever bought i will be buying more
They arrived on time but a little crushed because the packaging is very insecure, the lenses are deformed but the magnification level is correct.
good reading glasses a bit too wide for my head but does what it needs to do
Everything is okay.
Very cool, it was exactly what I was waiting for.
good quality price
Good glasses, so the job fine
Ok, as per the description
It’s alright, fits nicely, looks good. Smudges easily though on the lens
Fit amazing and extremely comfortable. Thanknyou
Oke
Excellent
perfect
Just as described
Everything is very good
Good size and lightweight. Easy to wear but the rubbery feel may have some discomfort on the nose when you try to adjust the position.
Good just hurts my eyes