SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks
Excellent quality, but a bit small for me. Arrived quickly.
These are good value spare glasses. When you can’t find your better ones. They are definitely polarised and are therefore great value for money
very pretty
🥰 🥰 🥰 🥰 🥰 Super
Beautiful and very high quality, thank you for Express.
Nice item
Great quality as advertised more that you can expect for a sunglasses
Pretty good! Solid sunnies.... nice lence
Classic Ron Bielecki Look:)
Good quality of materials
I recommend it, for the price they are very good. They arrived earlier than indicated.
very nice, I recommend buying many glasses
They look really good. good quality
Looks good!
Good!
Very satisfied, very comfortable, can see very well in them, feels durable.
Sigma Walha glasses, I loved them, kisses to the creator
good quality glasses, very pretty
very nice and good quality glasses, I recommend them
Very tight but very strong
Its good proudct
This is a very high-quality product that cannot be produced at this price. The factory's technology seems to be excellent. Good!
Okkkk
Very good, beautiful.
for the price they are fine. the lens is more orange than I expected.
Quality!
Excellent product and quality, thank you.
very nice, well-packaged and fast shipping
Very good product, it was the one I ordered. I really liked it and am satisfied with the seller.
In the images it seemed to have a good appearance but they have pleasantly surprised me. Very good and beautiful material with perfect sun protection.
Perfect
Worth buying it, the quality is premium and price is nothing. Thank you, maker
They look very good quality.
Exactly as advertised, elegant and well constructed for the price charged. It was just a little tight, but that's my fault and my own head.
It arrived earlier than expected. The product looks just like the images. Excellent quality for the price. I recommend the seller.
Super quality. Fast delivery. The glasses are really solid.
Exactly as expected
Unbelievably great quality, very pleased
My first impression is that the quality of the product is good.
very good glasses, sturdy frame. I love them
Excellent 👌 👌 👌
Excellent 👌
arrived earlier than expected, good for quality price.
arrived very quickly, very good quality, they could just be a little bigger
Great product, I recommend it!!
Perfect, well-made, excellent quality.
Excellent glasses, I recommend them and will buy again.
perfect
Product consistent with the description.