SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product matches the description, the glasses arrived with some scratches on the lenses but otherwise super good, and they also arrived very quickly.
In the review, it's said it's a toy. It's a waste of money. So I was debating whether to buy it, but it's much better and more useful than the ones from Daiso. I want to buy it again.
I'm not sure about the UV protection effect, but the design is pretty. It's great for taking pictures when going out.
I like this sunglasses. Looks like fashionable .but quality is same as price.
Looks good and quality is same as price. But i like this sunglasses.
They have a very beautiful design. Very large. And the shades are very dark works great for anyone with light sensitivity like me. They are very very light however which is good for carrying but not so great if you tend to let then fall on the floor a lot, like clumsy me, so take that into consideration.
Everything is okay, it complies well with the shipment, good packaging, you can see its plastic, yes it's not that fast but it's not expensive.
I like it, delivered very quickly
It's exactly like the product, I really like it.
cool, I liked them 👍🏻
Very good quality and looks
Very fashionable
super, everything matches.
Honestly, I am not disappointed and furthermore, the delivery was very fast.
I like it a lot.
good points
Good
Good
Second pair. Old ones broke but liked them so much got them again
excellent glasses
They came very well packaged, they are quite comfortable just like in the image. They feel a bit thin but have a very good finish.
everything is as in the picture. fast delivery
They are beautiful
Lightweight. Good to store in car. Dark but not too dark.
Beautiful pairs of glasses
Even though the sunlight shines from the side. I think it's good for use considering the price.
It was lighter than I expected and I was a little worried, but after using it, there were no particular issues. It's sunglasses worth the price!
Cute glasses, they are big, very comfortable.
It's light and nice.
Excellent
Low-quality product but acceptable for the price. Fast shipping, in less than 2 weeks
Shape and size is very nice
Very cool and it’s super light so
arrived in excellent condition
Very cute
👍 👍
It seems prettier than I thought! Very good value for the price!
Great glasses!
Excellent glasses, exactly what I wanted, no distortion or any defects, and the price is a gift.
Gorgeous glasses, especially for such a price. No extra details or inscriptions 👍
I love it
Love the glasses, good quality
Cool glasses
Good
I received it well. The finish is slightly sharp.
I'm satisfied, it's okay, I like it.
They look good although the material is a bit thin.
Thank you
It arrived broken but they are very pretty. 🫢
very cute