SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a bit big for a child.
Fits small babies! The plastic is kind of hard but baby likes to chew on the glasses when they fall down.
Cool glasses. The quality is generally okay. Glasses for the child are just for mommies not to take away :).
Beautiful
beautiful color and size 10/10.
Very cool loved it my sons actually didn’t break it
Beautiful and sturdy
Small size
Arrived very quickly Beautiful just like the picture, I love it
Totally cute, no sharp edges or anything like that, fits well.
Normal, the child likes it
big for a 10-month-old child
For this price, it's a normal product, don't expect more. The quality of the product in the photo is better.
Good for 3 years, just right.
just like the photo
Very weak material, not for babies. They will break these glasses very quickly
The glasses are super stylish, beautiful, and of good quality 🔥 The photos correspond to reality
very beautiful 🥰
It's fine for me, pique.
It's nice, but not very high quality... worth the price ..
Very good for my 8-week-old baby.
very satisfied
.
This is perfect for a child. Beware it can be broken easily as the plastic around the little screw if very thin. I had to glue one pair.
Really beautiful as in the picture
very beautiful
Thank you
stunning Really beautiful on the children's faces
Very cute my 3 year old loves them :-)
For a two year old baby excellent
Such a hard-handed one
They are fine.
I got to a very far place, an hour's drive, I went once in the opening hours, they told me that the place in renovations I should go again
too beautiful my baby looks super cute
nice and good material
Excellent product, luxurious quality, super fast delivery in good packaging without damage. Thank you so much ❤️
Perfect, it arrived very quickly.
My 2 years kid really love this.
Beautiful sunglasses for my 9-year-old daughter, she really likes
Very pretty but not great quality for the price! They are very good.
Lindon
Perfect
Ridiculously cute
cool glasses for a child )
Nice and high-quality glasses
Really sweet The kids are really happy
Good
A bit too big for a 4-month-old child.
Stunning
Very perfect