SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are cute
cuchissss
ok thank you very much, thank you.
Came slightly scratched on the lenses. Other then that they are pretty sunglasses.
Love them
good glasses
just how I wanted them
Thanks ailexpress well receive
beautiful I loved them
I liked them a lot
fast delivery. glasses made of not very high-quality plastic. looks like disposable. came packed only in a bubble wrap, surprisingly intact. the quality is terrible. I didn't like it. I give 5 stars because the product arrived and basically matches the description.
This is excellent.
super beautiful, will buy again, super good quality, great price they have.
They are divine, made to measure.
I loved it, good quality.
Pretty
Amei
super glasses.
Three classes
they liked it
I love it. Took 12 days to arrive
Very pretty. I liked it 😎
Nice
Nice pair of glasses. For the price, it's more than acceptable. It suits me perfectly. Superb sun coverage. I highly recommend. Delivery time respected in France.
Fast receive, great one
Came super pumped but exactly like the pictures. The only complaint i can make was that the lenses aren’t necessarily attached or in a groove like normal glasses there held on by two tiny screws and are easily popped off. But nothing a little bit of magic superglue wouldn’t fix and they still look awesome
They fit perfectly just as i wanted.
Love these glasses
Yes, the cafes are excellent, I like them a lot, they are of quality and beautiful. I recommend them.
I love these, good quality and super cute on
the size does not match
excellent quality
They have minor defects. But that's the price
just like the photo I loved them
This sunglasses is goood too much i love it
I loved them 😍
They are not that dark, they are cute but I don't love them.
I love them
They feel cheap but they still look good
The quality is not very good, they fit.
Very good
They look really good and fit my face
Bgdb h
Ordered on 19.06 in Dnipro, arrived on 06.07, they are light, didn't like them, ivory color or champagne, not white. Thank you.
1000 cute ❤️
I loved them, they are very comfortable and cute.
I love the sun protection it has, unfortunately I selected it wrong for my face.
I love them 😍
Just as picture...really cute.
Very stylish and cute love it so much!! !