SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered silver because everything of mine is silver and it came in rose gold... I don't know if I'll use it, but it's very nice and for the price it's great.
I liked it.
Everything came perfectly fine.
Good quality, fast delivery, and packaging in good condition.
Same as advertised. Satisfied.
good product
Same as the advertisement, now I will send it to the optician to adjust my prescription.
I like them, the design of the glasses is beautiful, they fit my face type, only this one looks blue in the light.
very practical, very beautiful
excellent product and economical
The glasses fit perfectly on my face and are very comfortable. Could at least have come with a specific cloth to clean the lens.
good frame, the plastic does not distort or put pressure on the eyes, cool glasses, I will order more in a different color.
I loved it and recommend it perfectly.
Very beautiful, I love it.
Lightweight glasses, good size, good quality, thanks to the seller, they arrived in perfect condition.
I loved it
good
I loved it, super recommend, it came perfect.
I wear it every day ㅠㅠ Love itㅠㅠㅠ
It's okay.
True to what they show, they are large and the color is beautiful, the material is also good.
It is a good product.
Super
Just like the photo
beautiful, thick. identical to the photo.
Very cute
Excellent for light radiation.
They are small, they are tight on me. But they are cute, I will give them to my niece.
I received it well.
Fast delivery and good quality.
They are very beautiful.. And everything is very correct.. And they look great up close.. Definitely a good purchase.
It's cute.
I really liked it, the best purchase It came to me very well and quickly, the glasses are comfortable.
I thought I knew how to do it, but it wasn't true!! Still, it's pretty, big, and good! !
Cost-effective. Hurry up! Haha Anyway. Important message..
top feminism 💚 💜 💕 ♥️
The product arrived without any issues.
Great
It's beautiful and super delicate.
It's light
They are nice but the plastic part is not of good quality, it's very flimsy. The rest is fine, fast shipping.
It's pretty, but there's a bit of a feeling that it could be cut a little more.
It's pretty.
Good product, safe packaging, fast delivery, thank you
Beautiful glasses. They fit in size. It really has blue light protection, now I will work in them. The only drawback is the curvature of the nose pads, but they can be adjusted.
Product received very quickly, everything as described, I recommend the seller.
I love them
It emits a lot of steam,,,,, but I think it will be good to use occasionally. I think it would be good to receive it and wash it once.
It is exactly as it looks.
wonderful glasses with a truly working blue spectrum filter