SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Correct
They are very simple, but having them at home for watching TV is fine.
OK
Ok
Gray is not correct.
very fast delivery, thank you! glasses are high quality and even.
Very good quality
Very good product, could only come in a larger box for greater safety.
Very nice just to protect the eyesight.
Fine product
These parents look cute
fantastic, I will buy again
It arrived before the deadline but the glasses arrived completely crooked, but other than that, it came perfectly on the degree.
Super
Excelentes
I love it so much, it’s so cute and pretty
I bought it only to use the frame and I am satisfied with the purchase, it is light and beautiful.
It arrived on time as expected but the smell is not what I expected, otherwise I like it.
Very cute, loved it, recommend buying.
Fits perfectly and everything is as shown in the picture.
The lenses are protruding from the frame and the glasses are not conforming. But another pair of glasses from the same store was great in terms of appearance and comfort for the same lens numbers. So, not every frame has every glass, please be aware of this when purchasing.
They are pretty and quite comfortable, they helped me take better care of my eyes in front of screens, the material feels of good quality for the price they have.
Good products and fast delivery
In love with my order
very cute very delicate high quality
I loved them, exactly as they look.
Very cool product, arrived slightly bent but it's easy to fix.
If they have regulation, it doesn't have a blue filter but still a good product.
Wrong strength ordered. The glasses are a bit smaller than expected.
I did not receive the item, but they refunded the money.
A little bigger than I thought but in total good. The number feels accurate. Meanwhile, the head doesn't hurt, but I'm afraid to be with it for a long time.
glasses I received them in good condition, thank you.
Very good
Loved the glasses, they are extremely comfy! I hand-painted the temples black to fit my own taste, but the original tea colour is also pretty!
Ame
I highly recommend the product.
I wear them for work. So cute
Super glasses. For this price, it's like free.
very pleasant
lovely
Good quality and they are cute!
Great and looks beautiful, I'm happy with my purchase. 😍
I was pleasantly surprised by the product; it arrived in great condition even though the packaging didn't seem to protect it much. The graduation is perfect, the material is durable and of good quality. I liked it and will buy again in the future.
Very good material, feels resistant and the shipping was not delayed.
My favorite glasses.
Nice glases, looks good
They are not exactly the same, but I like them.
Good
I loved it, it's just like the photo
everything okay