SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I highly recommend the product.
I wear them for work. So cute
Super glasses. For this price, it's like free.
very pleasant
lovely
Good quality and they are cute!
Great and looks beautiful, I'm happy with my purchase. 😍
I was pleasantly surprised by the product; it arrived in great condition even though the packaging didn't seem to protect it much. The graduation is perfect, the material is durable and of good quality. I liked it and will buy again in the future.
Very good material, feels resistant and the shipping was not delayed.
My favorite glasses.
Nice glases, looks good
They are not exactly the same, but I like them.
Good
I loved it, it's just like the photo
everything okay
Delivery to south africa super quick. Great quality.
Nice glasses, quality is great too
daughter is happy
I really liked it
very light and beautiful. They are a bit large on my face but they are prescription glasses. The material feels cheap but for what they cost, I am very happy.
Very fast delivery, and it's an excellent product! Very satisfied with quality and price! I recommend the seller 100%.
I took them for dentistry as protective glasses, everything is fine.
Excellent
I loved the style of the frame, just found it too thin.
beautiful and made of good material
Super good quality! I would order them again!
I loved the glasses. Just like the image and description, the graduation was accurate.
Very cute
They arrived quickly...but broken. Although the small fracture does not affect vision. I am happy because the graduation is appropriate and they work for me. They look like iron, with somewhat rough finishes, but they look good.
The glasses are beautiful and match the description, but... they arrived in plastic and were bent on the way. It's a shame they don't send them in a box.
The model is exact, it's just that they are not well graduated or it arrived incorrect because I can't see well.
The model is very pretty, maybe it won't fit as well on a large face... they are small. I like that they have a metal part.
I choose them - 50 Because I already checked that it would be -0.50.. In case this information is useful to someone
Good
It's a good item, it fulfills its function.
Good
Ideal for both far and near vision. Very light in a sturdy frame. I recommend getting your eyes checked by an optician.
The glasses fully match the description. Delivered very quickly. Excellent product.
Correct
They are very simple, but having them at home for watching TV is fine.
OK
Ok
Gray is not correct.
very fast delivery, thank you! glasses are high quality and even.
Very good quality
Very good product, could only come in a larger box for greater safety.
Very nice just to protect the eyesight.
Fine product
These parents look cute
fantastic, I will buy again