SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnโt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Excellent
They arrived in good condition, they are very beautiful and of great quality.
Cute and stylish
excellent I loved them
Very good
Excellent
Came super fast, just like in the ad, the color came great! Super recommended
The product is good but the delivery was late, 3 days late otherwise excellent.
Very good value for money
They are very nice, light, I got the wrong prescription and they didn't work for me. I offered them to a colleague and the prescription worked for him and he says he sees very well.
Cute, lightweight, I can read very well from a distance with them. I thought they were a bit bigger but they are fine. I received it on time and in perfect condition.
according to the announcement
I highly recommend the product.
The glasses correspond to a minus 1.5 vision. The quality is good.
good points
This is good
It's super good and the material looks resistant.
Very good quality, the magnification is really what it says. It just took me a little time to get used to it. It would be better if it came with anti-reflex, but for the price, it's absolutely recommended.
It's plastic but I see well with them, I have myopia.
I loved them, they are very beautiful and all served, I can see very well with them.
excellent glasses, good quality. fast delivery
They have blue light, I recommend it.
Mega
good, just like the photo.
dull, not shiny. great product
The item is perfect, I recommend it to you.
Perfect in my opinion, a bit small for my head but good glasses.
Well received. Thank you very much ๐ ๐๐ป
They are cute, they have the correct graduation, they just have one detail, they reflect a lot of light on me.
I love my glasses. The fit is perfect and love the style of them ๐ Can't wait for the other one that i purchased
They are cool but the measurement doesn't work for me The plastic is light, it doesn't seem very high quality but for the price It arrived in less than a week in Madrid, Spain.
Very good! Worth the purchase!
It's beautiful. A bit fragile, but cute.