SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great, accurate to the prescription.
The order is all correct. Thank you! I love the glasses and they are of good quality. I will place another order as soon as I adjust to them.
I thought long about multifocal lenses and realized that I needed to take the choice seriously, so I ended up ordering multifocal office lenses. The seller was sociable and answered all questions. The quality is excellent, fits well in size. Second day wearing it, starting to get used to it. In reality, it may take two to three weeks or even longer, but on the second day I already feel more comfortable. To place an order, a detailed and precise recipe is required. For multifocal lenses
Received in good condition. Very pretty. Thank you to the supplier.
As described and ordered. I recommend the seller.
Very impressive.thank you ! Ready to buy another one soon
I was surprised by how well they made my glasses according to the prescription, multifocal progressive, anti-glare, blue light filter, and photochromic. Thank you very much 👏 👏 👏
Very good, they fit well and the prescription was correct, and it arrived before the deadline.
Wonderful!! Fast delivery, high quality, a beautiful case offered by the seller. I strongly recommand this sellr!! They have done a wonderful job. Thank you ! !
Just like the optical ones and they come with anti-reflective coating. Super fast shipping. I would buy them again.
These spec arrived quite quickly, ahead of delivery time stated. They are light, very comfortable and are of good quality. Very happy!
These are excellent, ordered and received within 2 weeks. Prescription perfect. Highly recommend. They even sent me some spare lenses for a previous order where i got the prescription wrong. Thanks again.
Ordering process was fast and easy. Delivered very fast.
Perfect, high-quality glasses
The prescription is super well done, very comfortable and looks super clear.
Thank you very much, it's super OK!!!
The material is good, just like the quality of the lenses compared to the price (23 USD). They came very well packaged and without any issues, recommended ctm.
Perfect!
Thank you very much. They arrived well. a little late on the part of the parcel. a little wide for my face
I recently ordered a pair of tr90 eyeglasses from this store, and i am very satisfied with my purchase. The frame size was perfectly made according to the prescription i provided, so the fit is exactly right for my face. The glasses feel very comfortable to wear for long hours, and they do not create any pressure points on the nose or behind the ears. The tr90 material is clearly of high quality – lightweight, flexible, and durable at the same time, which makes the glasses ideal for everyday use. I also appreciate that the lenses were made precisely based on the prescription details i entered, so my vision feels sharp and clear with no distortion. The seller did a great job in packaging, the item arrived safely with no scratches or damage. The overall quality exceeded my expectations considering the affordable price. I can confidently recommend this store and this tr90 frame to anyone looking for reliable prescription glasses. Excellent value for money, stylish design, and comfortable.
Good
The glasses are of very good quality, the lenses are well-prescribed, with a wide field of vision without glare and without eye fatigue, the best I have bought so far. The glasses are a bit big for me. The seller has included in the package some stoppers or adapters to adjust to my size. I don't need the ones with temples because applying heat with a dryer bends them carefully until they fit in the ear. the nose essential for achieving perfect vision.
Excellent quality-to-price ratio.
Excellent product with fast delivery.
Very fast delivery. Lightweight, comfortable - but I won't wear them. They severely distort everything around, like through a magnifying glass, making me dizzy.
Excellent graduation, durable material and comfortable.
everything very well.
Everything is correct. It's too early to know the quality, but the item is as described. The seller communicates well and quickly.