SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality product, I am satisfied.
Perfect
good and beautiful, all solid and not made of common plastic.
Everything is okay.
The pair is just like in the photos, perfect for summer.
Super glasses thank you
Very good pair of glasses, doesn't really protect from the sun but apart from that the quality is good, the pair is quite heavy.
Hello
Very nice, just for real the quality of the glasses themselves is very good, and they also included a handkerchief to wipe the glass in the glasses, this is the first time i've encountered something like this, and although it's a small thing, it's very nice, i highly recommend it!
Nickel
Zeub zeub good
Very good
Same as the photo.
Ok
too beautiful
Very good quality, perfect.
Incredible, the pair, the frame is well made.
Article that is of very high quality!
The item is as shown in the photos, I really recommend it. It's of good quality for not expensive at all.
Fast delivery
Two young men
The glasses are good and cheap. I just don't like it when you have the glasses on, there is a progression in which the vision changes.
excellent
Jeusjsbabaiaiaizbbs d’Heidi d’ne dvdbdkisiskana a abaissons s sbskqooqnqbs sbsjqooqnsbsjsisisjnsnsns’
cool glasses 😸
Good
I love this glasses, light frame and still sturdy enough. The blue lens is pretty crispy too. They look good
I recommend orange glasses for tanned skin, and blue glasses for fair skin. I love the glasses, they are my favorites!
Good
Nice product but does not protect from the sun.
Everything as shown in the photo. Highly recommended seller. Item above expectations. Good quality. Product to try.
Great product, I can't complain but the sunlight is filtered and the fit is also very good.
Superb glasses
For the price? Totally worth it. But the positioning of the lens is a bit low, you’ll be staring at the upper part of the frame, unless if u push closer to your eyes, but that wouldn’t be the natural position.
Top
Thank you! I am delighted with the quality of the mesh jersey!
Good quality, just the right size, I'm going to use it to put lenses on with my prescription. received on time and in good condition
Well-made clean sunglasses, color tone matched and good fit.
Top
Well received, flexible and light.
Perfect pair of glasses, very good visibility. Honestly, I recommend that they come perfectly for the summer.
It's really nice.
Very good
Very satisfied
Top super top super top
Glasses of excellent quality, comfortable to wear even for many hours. Clear lenses and durable and elegant structure. Perfect for everyday use.
Good