SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestglassesstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love
excellent
The product is very good but the packaging is terrible, the boxes are all crushed but the product is fine.
Matches the advertised item. Looking forward to using it, it looks good.
Perfect
They arrived very quickly. Cute and combinable. The only thing is that clearly the legs are not made of bamboo. It's plastic but with a bamboo-style design.
Very good.
everything is okay
Good
Practical, fast and with quality product.
Very good price-quality ratio.
Arrived as in the picture, beautiful
Ok
Looks good, lightweigh
Incredible superior quality, the box came a little damaged and the lens was pressed against each other but it didn't affect its functionality, very premium, I was happy.
Very good afternoon, excellent products and very good quality 👍 and timely delivery 👍. I greatly appreciate your products.
Thanks
Very lightweight, the plastic feels hollow and seems somewhat fragile. But for the price, it's very good. Super fast shipping.
Everything is okay.
customs
Show
Thanks
Perfect
As described, they fulfill their functionality.
Very light and comfortable lens for use, just as described.
Good product and fast delivery.
I liked the product.
The product has a good appearance and a good cost-benefit ratio.
Great
Show!
Great glasses. Just like in the picture.
I am satisfied.
Inside the package it came with a metal item and the glass was scratched because it wasn't well packed.
I didn't like it at all, it's of low quality.
good fast and cheap
The product is nice at first glance, but it is very lightweight and disposable because it's made of plastic, but it's okay for the price it has. Nice product.
They are beautiful and look great.
They are plastic. For the price, you can't ask for more... a bit small for my face which is large.
very cute as described
Good
Little too big for my face but it looks good.
Glasses of excellent quality, as advertised! Congratulations to the seller!
Very beautiful
The glasses are great. It looks nice. Quality good.
Excellent works good
good glasses.
I recommend
Ok
Ok
Everything okay, gladly again.